CCPIA Videos - Certified Commercial Property Inspectors Association

Video Overview

Learn the three key opportunities in the commercial property inspection workflow to ensure success and prevent unmet client expectations.

Commercial property inspectors have three key opportunities to set the stage for success and manage client expectations:

  • Opportunity #1: When a potential client first makes an inquiry
  • Opportunity #2: When the scope and fee are proposed for consideration
  • Opportunity #3: Upon arrival on-site before beginning the inspection

While these opportunities are part of the standard operating procedure for commercial property inspections, they carry even greater weight when the property is large, complex, or both.

In this video, the subject property is a recreational facility. This type of property introduces various uses and occupancies that are associated with complex building systems, beyond what a storefront or warehouse may have, spanning over 100,000 square feet of a single site, including multiple boilers, rooftop units, air-handling units, and a cooling tower and chiller system.

It also includes additional systems and operational components that serve the specific functions of spaces like an indoor pool, gymnasium, ice rink, and auditorium. Each is influenced by conditions the inspector may encounter and the usage patterns of the intended space.

This type of inspection requires both technical knowledge and an inspector’s self-assessment of competency and comfort level to effectively meet client expectations. To set the stage for success, inspectors must develop a clear strategy for approaching large, complex, and mixed-use buildings, where complexity may stem from size, use, occupancy, age, or a number of other factors.

For further details about the components to success and their consideration throughout the process, see:

Or, review the article overview version of the video.